Edit Email Notification Templates

Heights Platform sends your emails to your students automatically for important events related to your program and its courses. 

For example, when your students signup they will receive a welcome email with login instructions, and a payment receipt if they made a purchase. 

You can edit the text and HTML of these emails by navigating to the "Email Templates" page, accessible in the left sidebar icon links on your mentor dashboard. 

You can completely customize the content of any of the emails. Email templates inside Heights Platform support Liquid markup. Liquid allows you to use simple tags in your email to dynamically insert content without programming. For example, you might wish to insert your student's name at a certain point in your email, or a password reset link. This screen also allows you to set your brand color to be used in the header of certain emails (along with the display of your program name or logo added on your account settings page). 

What are the most common reasons to edit the built-in emails?

We do our best to make the built-in emails fit the needs of most online course creators. We want you to focus on monetizing your knowledge rather than tinkering with emails, but there are a couple common reasons why you might want to make small adjustments to emails sent to your students: 

  1. You want to add a custom welcome message providing additional direction to new students who enroll in your program
  2. You want to provide another way for your students to contact you if they have questions. 
  3. You want to add a tax ID number or other business information to your student payment invoice receipts.
  4. You want to translate emails to a different language. 

Using Liquid Tags

The body of your email accepts HTML, the Liquid variable tags listed on the right side, and inline CSS. The subject of the email can be edited, but does not accept HTML or Liquid markup. The right side of each email's edit view shows the available liquid tags for the current email. As an example, anywhere that you insert {{user_name}} in your email will display the student's name when they receive the email.

Customizing emails is an advanced feature. In order to ensure that your emails display properly in all email services we recommend that you do not adjust HTML or CSS unless you are familiar with the requirements for HTML emails. If you make a mistake while adjusting an email template, you can reset it (see below).

Testing Emails

If you want to quickly check how your email will appear, you can send yourself a test email by clicking the "Sent Test Email" link next to the update button at the bottom of the edit page. 

Resetting Emails

If you wish to reset an email template back to its default state, click the "Reset to Default" link on the bottom right side of the email edit view. 

Email Delivery

To ensure high deliverability rates, and to not require any setup on your end, your students will receive emails from a no-reply email address branded with your subdomain at coursenotification.com. For example: noreply-mysubdomain@coursenotification.com. The reply-to for the email will be set to the email address you have set on your mentor account. You can change the email that shows as the reply-to address by changing your email when editing your profile (note that this will also change the email you login with). See here for how to edit your profile: How to Edit Your Profile

If your student cannot find a welcome email or payment receipt from you, ask them to double check their spam folder and to search for emails from coursenotification.com. 

Example of a customized payment receipt email:

Descriptions of Each Email Type: 

  1. Student Enrollment Welcome - Sent to students when they create an account and enroll in your program for the first time. 
  2. Student Enrollment Welcome with Password - Sent to students who did not create an account on their own (for example when you create a student via the "new student" button, via the API, or enroll via Zapier). This email includes a generated password for the student to login since they did not create a password on their own. 

  3. Student Payment Failure - Sent when a student's payment fails. This email informs the student that they will need to update their billing information in order to get or maintain access to their purchase. 

  4. Student Invoice Payment Receipt - Sent anytime a student makes a purchase on your program. This includes paid membership enrollment, enrollment in a course sold separately, or purchase of a digital product. The liquid tags  {{order_type}} and  {{order_description}} will insert different content depending on what type of purchase the student made. You can also trigger this email from an invoice page, by clicking the "Send Email Receipt to Student" button. 
  5. New Private Message - Sent when you or a student receives a new private message. 
  6. Private Message Reply - Sent when you or a student receives a reply to an existing private message thread.  
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us